Frequently Asked Questions (FAQ)
Welcome to the Fresh Mini Market Online FAQ section.
Here you’ll find answers to common questions about ordering, delivery, payment, and returns for our online grocery store in Bahrain.
PLACING ORDERS
How do I order on freshminimarketonline.com?
Ordering from Fresh Mini Market Online is simple and convenient:
Browse our website and choose the products you need.
Add your selected items to the shopping cart.
Proceed to checkout and provide your delivery information.
Select your payment method and confirm the order.
You’ll receive an order confirmation email once payment is complete.
If you need help placing an order, please contact our customer service team through phone, WhatsApp, or email (details below).
Is there a limit on the quantity of products per order?
To ensure fair availability for all customers, we may set reasonable limits on the quantity of certain items purchased in a single order.
How will I know if my order is successful?
Once your order has been confirmed, you will receive an email and SMS notification with the order details and expected delivery time.
Can I cancel my order?
Yes, you can cancel your order before it has been shipped without any extra charges.
If your order has already been dispatched, a small cancellation or return fee may apply.
For assistance, please contact our customer support team.
Can I order multiple products at once?
Yes, you can add multiple products to your cart and checkout in one order.
Depending on the type of products, some may be delivered separately if they come from different warehouses or suppliers.
PAYMENTS
How can I pay on freshminimarketonline.com?
We currently accept credit and debit cards for online payments.
All transactions are processed through secure payment gateways to ensure your safety.
Is it safe to use my card on your website?
Yes. Fresh Mini Market Online uses SSL encryption and a 3D Secure payment gateway, which is an international standard for secure online transactions.
Will my card details be stored?
No. We do not store any credit or debit card details. Your payment information is processed securely through our payment partners.
Will I receive a receipt?
Yes, you’ll receive a digital invoice by email after completing your order, and a printed copy will be provided with your delivery.
DELIVERY
Where do you deliver?
We deliver across Bahrain, including Manama, Muharraq, Riffa, Isa Town, and other major areas. Some remote locations may have limited delivery service.
How much does delivery cost?
Delivery charges vary based on your location and order size. The exact delivery cost will be displayed at checkout before you confirm your order.
How long will delivery take?
Most orders are delivered within 24–48 working hours.
Our delivery partner will contact you to schedule a convenient time for delivery.
Can I schedule a specific delivery time?
Yes, you can request a preferred delivery time during checkout or by contacting our customer service team after placing your order.
Do you offer international delivery?
Currently, Fresh Mini Market Online delivers only within Bahrain. We do not provide international shipping at this time.
RETURNS, CANCELLATIONS & WARRANTY
How can I return a product?
If you’re not satisfied with your order, please contact our customer service team within 7 days of delivery. We will arrange a return or replacement as per our return policy.
What is your return policy?
We accept returns within 7 days of delivery, provided the item is unused, unopened, and in its original packaging. Perishable or temperature-sensitive products may not be eligible for return.
How long does the refund process take?
Once your return is approved, refunds are processed within 5–7 business days through your original payment method.
Do your products come with a warranty?
Yes. All relevant products come with a manufacturer or supplier warranty. Please keep your invoice as proof of purchase for any warranty claims.
SECURITY & PRIVACY
Is my personal information safe?
Yes. We value your privacy and never share your personal or payment details with third parties. Your information is used only to process and deliver your order.
Is shopping on Fresh Mini Market Online secure?
Absolutely. Our website uses Secure Socket Layer (SSL) encryption and 3D Secure payment technology to protect your data at all times.
CONTACT US
For any inquiries, order support, or assistance, please contact our Customer Service Team:
Country: Bahrain
Phone: +973 1755 8320
WhatsApp: +973 6500 5858
Email: support@freshminimarketonline.com
Working Hours: Saturday – Thursday, 9:00 AM to 9:00 PM (Closed on Fridays)
Fresh Mini Market Online – Your trusted online grocery store in Bahrain.
Shop fresh. Shop smart. Shop from the comfort of your home.
Website: https://freshminimarketonline.com/