About This Policy

This Privacy Policy applies to all personal information collected by Fresh Mini Market Online (referred to as “Fresh Mini Market”, “we”, “our”, or “us”). We respect your right to privacy and handle all customer information with confidentiality, integrity, and security.

We collect and process your personal data to improve your shopping experience, manage your account, fulfill orders, and provide better services in compliance with Bahraini data protection laws.

2. How We Collect Information

We may collect personal data in the following ways:

  • When you register for an account or use our services

  • When you shop online or contact us via phone, WhatsApp, or email

  • When you subscribe to our newsletters or promotional campaigns

  • When you participate in surveys, contests, or customer reviews

The types of personal data we collect include:

  • Full name

  • Email address and contact number

  • Delivery address and ZIP/PIN code

  • Demographic details (e.g., age, gender, preferences)

  • Purchase and browsing history

We also collect non-personal information through:

  • Cookies – small text files that improve site functionality and remember your preferences

  • Web beacons and analytics tools – to track site usage and performance

  • Log information and IP addresses – to analyze trends and enhance security

You may disable cookies in your browser settings, but some website features may not function properly as a result.

3. How We Use Your Information

We use your personal data for purposes such as:

Operational and transactional use:

  • To process orders, payments, deliveries, returns, and refunds

  • To send order confirmations and invoices

  • To manage your account and subscriptions

  • To improve our services and website functionality

Marketing and communication:

  • To send updates about promotions, discounts, and new products (only if you’ve opted in)

  • To conduct surveys and collect customer feedback

  • To personalize your shopping experience with tailored offers

Legal and security use:

  • To prevent fraud and ensure the security of your transactions

  • To comply with Bahraini legal and regulatory obligations

4. Data Sharing and Disclosure

We may share your personal information with trusted third parties who help us operate our business, such as:

  • Delivery and logistics partners

  • Payment gateway providers

  • Marketing service providers (only if you have opted in)

We do not sell, rent, or trade your personal data. We may disclose your information only if required by Bahraini law, government authorities, or to protect our business and customers from fraud or misuse.

5. Social Media

We maintain official social media accounts to connect with customers.
While we monitor feedback and comments to improve our services, Fresh Mini Market Online is not responsible for any content posted by third parties on these platforms.

6. Your Rights

Under Bahraini data protection laws, you have the following rights:

  • Access: You can request to view the personal data we hold about you.

  • Correction: You may update or correct inaccurate information.

  • Deletion: You may request deletion of your data if it’s no longer needed.

  • Restriction: You may limit our processing of your data in certain circumstances.

  • Objection: You can opt out of receiving promotional communications at any time.

To exercise these rights, please contact us using the details provided below.

7. Opt-Out Policy

If you no longer wish to receive marketing or promotional messages:

  • Click the unsubscribe link in marketing emails, or

  • Reply “STOP” to promotional SMS or WhatsApp messages.

8. Data Security

We take appropriate measures to protect your information against unauthorized access, misuse, or alteration. While no system is completely secure, we continuously review and enhance our security practices to safeguard your personal data.

9. Anti-Fraud Warning

We have been made aware of fraudulent calls, emails, or messages claiming to represent Fresh Mini Market Online.
Please note that we never request personal banking details or payments through unofficial channels.
If you receive any suspicious communication, contact us immediately using our official details below.

10. Limitation of Liability

While we take all reasonable precautions to protect your data, Fresh Mini Market Online shall not be held liable for any indirect or consequential damages arising from unauthorized access, hacking, or data breaches beyond our control.

11. Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of the Kingdom of Bahrain.
Any disputes related to this Privacy Policy shall be subject to the exclusive jurisdiction of the courts of Bahrain.

12. Contact Us

If you have questions, concerns, or complaints regarding this Privacy Policy or how we handle your information, please contact us at:

Email: customercare@freshminimarketonline.com
WhatsApp: +97336270680
Phone: +97336270680