RETURNS AND REFUNDS POLICY

At Fresh Mini Market Online (https://freshminimarketonline.com/), customer satisfaction is our top priority. We want you to shop with confidence. This Refund & Return Policy explains how you can return products, request refunds, and the terms and conditions that apply.

1. Returns Eligibility

You may return products under the following conditions:

  • The product is unused, in its original packaging, and in the same condition as received.

  • The return request is made within 7 days from the date of delivery.

  • The product is not a perishable item, unless it was damaged or defective upon delivery.

  • Items marked as non-returnable on the product page cannot be returned.

2. Defective or Damaged Products

If you receive a product that is:

  • Damaged

  • Defective

  • Not as described

Please contact our Customer Support Team immediately with:

  • A clear photo of the damaged or defective product

  • Your order number

  • A brief description of the issue

We will arrange a replacement or refund at no extra cost.

3. Return Process

To initiate a return:

  1. Contact us through WhatsApp, phone, or email:

  2. Provide your order details and reason for the return.

  3. Our team will guide you through the return shipping process.

  4. Products must be returned in their original packaging with all accessories included.

4. Refunds

Once your return is received and inspected, we will:

  • Process your refund using the original payment method.

  • Notify you via email or WhatsApp when your refund is processed.

Refund Timeline: Refunds may take 5–7 business days to appear in your account, depending on your bank or payment provider.

5. Exchanges

  • If you wish to exchange a product for a different size, model, or item, please follow the return process and place a new order for the replacement item.

  • Exchanges are subject to stock availability.

6. Non-Returnable Items

Some products cannot be returned, including:

  • Opened or used perishable goods

  • Personal care and hygiene products

  • Gift cards or vouchers

  • Items marked as final sale on the product page

7. Shipping Costs for Returns

  • If the return is due to a defective, damaged, or incorrect product, we will bear the return shipping cost.

  • For other returns, the customer is responsible for the return shipping charges.

8. Contact Customer Support

If you have questions or need assistance with your return, refund, or exchange:

Our team is available Saturday to Thursday, 9:00 AM – 9:00 PM (Closed on Fridays) to help you.

Fresh Mini Market Online – Shop Confidently in Bahrain

We strive to provide high-quality products and excellent customer service. Our refund and return policy is designed to make your shopping experience safe, convenient, and worry-free.

Website: https://freshminimarketonline.com/

 

 
 
 
 
 
 
 
 
ChatGPT can make mistakes. Check important info.